Ice Body Sculpting
(Trelai Park Dental Clinic)
122 Cowbridge Road West
Tel. 01446 751 224 (please leave a message as we may be with clients)
We are based in Central Cardiff. Our clinic has excellent transport links and is easily accessible from the M4, with plentiful free parking nearby. It is a short distance from Cardiff Central railway station. We also work from a number of health, beauty & spa locations throughout Cardiff and the Vale of Glamorgan.
Our clinic is open by appointment. We will do our best to accomodate your needs and can provide evening and weekend appointments.
Treatments can be arranged at locations throughout England & Wales by special arrangement.
We are happy to accept cash & all major credit/debit cards. Debit card payments are free of charge, there is a 1.5% admin charge for credit card Payments.
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TERMS & CONDITIONS
By booking an appointment with us you agree to our terms & conditions.
Your appointment is secured with a valid credit or debit card, for certain treatments you will be required to pay a non-refundable reservation fee when booking your appointment, which will be credited towards your treatment. Further payment will not be taken from this card unless you do not adhere to our strict 48hr cancellation policy - detailed below.
A confirmation email will be sent to you upon booking, which includes our T&C's. We will also send you an automated reminder of your appointment details by email and SMS prior to your appointment. Should you have a preference in how we contact you please let us know.
CANCELLATIONS & LATE ARRIVALS
We respectfully ask you to adhere to our 48hr cancellation policy, which you will be advised of both verbally & by email when booking your appointment.
As courtesy to other clients and our therapists, we ask that you inform us at least 48 hours in advance of your booking by telephone or email if you need to cancel or reschedule an appointment. This enables us to offer your treatment time to another customer, and avoids unnecessary operational costs helping to keep our prices affordable.
Since we may turn away other clients to hold your reservation, any cancellations or reschedules with less than 48 hours notice will result in 50% of the treatment cost being charged automatically to your credit or debit card. Cancellations or reschedules with less than 24 hours notice, and non arrivals will result in 100% of the treatment cost being charged to your credit or debit card.
There are no exceptions to this policy. Our clinic operates on an appointment only basis, we often schedule and pay therapists to come in especially for your appointment.
Our cancellation policy also applies should you wish to reduce the number of treatment areas or change the treatment you have booked, as time will have been allocated to you for the treatment.
LATE & EARLY ARRIVALS
Should you arrive more than 15 minutes late for your appointment, we may not be able to treat you, but your treatment may still be chargeable. We will make every effort to accomodate your treatment if possible, in this circumstance treatment is at the therapists discretion. Our clinic often operates on an appointment only basis, should you arrive more than 15 minutes earlier than your treatment time, your therapist will be with you shortly.
REWARDS & SPECIAL OFFERS
Rewards are only avaliable to existing customers or by referral and have no monetary value. Special offers may only be valid for certain treatment locations, during certain dates, and may not be used in conjunction with each other or shared between customers. Terms & conditions will vary.
To ensure the best results, courses of treatments must be completed within 12 weeks of the original appointment. Where the cancellation policy is not adhered to a course session may be forfeited. Course payments are required in advance and are non refundable.
YOUR RIGHT TO COMPLAIN
We hope that your experience with us will be an enjoyable one, we will try to meet your needs whenever possible. All treatments and consultations are carried out by qualified therapists. Should you be unhappy with the service you have received, please contact us by email at firstname.lastname@example.org or in writing at the above address. We cannot give refunds on treatments once you have left the premises but we will look into your concerns immediately.
We reserve the right at all times to vary, change, alter, amend, add to or remove any of these Terms.
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